If you don’t notice a problem straight away If you told them that their service was good enough when it was done, you don’t have the legal right to get it done again or get a discount. The trader might agree to give you a discount rather than re-do the service if that’s what you’d prefer - you’ll have to ask and see what they say. It would be very inconvenient for you to get the service done again It would take too long to get the service done again It’s not possible to get the service done again But you’re legally entitled to go straight to getting a discount if any of the following apply: The law says you must first give them the option of providing the service again if it’s possible for them to do so. Get the service done again, or get a part refund There’s separate guidance if you have a problem with:Ī dry cleaner who lost or damaged your clothes If you have a problem with something else If you’ve paid a person or business to do a service - for example, give you a haircut, make a wedding cake or provide transport - and it hasn’t been done with care and skill, you can:Īsk them to do it again, if it’s possible
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